Appointments and Office Hours
To make an appointment for your child, please call the primary office location of your child’s physician during regular office hours. Be sure to tell the receptionist if the child is ill or if the visit is for a well child check-up. (We also encourage you to make an appointment for your child’s regularly scheduled well check-up when you are checking in or out from your previous appointment.) Every effort will be made to accommodate your need for an appointment with your child’s physician. However, if the schedule of your child’s physician does not allow us to meet your needs for an appointment, you may be offered an appointment with another TVP physician. These appointments will be limited to urgent problems. The location of that appointment will be the primary office location of the physician you are seeing that day.
Our downtown office will remain open on weekday evenings and weekend days. The duration of these hours is dependent upon our patients need for urgent care outside of regular office hours. During these hours, the clinic is operated with a small staff to care for urgently sick children. We ask that you please respect these extended office hours by limiting appointments to urgent problems.
After Office Hours
One of our physicians will always be on call. If you need to inquire about an illness or injury at times when our office is closed, please call the St. Luke’s pediatric triage center at 893-5761 to speak with a nurse. They will respond immediately to your child’s illness or injury. If the physician needs to be involved they will contact him or her for you. Please remember the following: (1) Limit your calls to urgent problems that cannot wait until office hours. (2) We recommend that you take your child to the Emergency Room for “Emergencies only”; all other concerns can be handled in the above manner
Telephone Calls
Telephone calls are an extremely important part of our relationship with you. We make every effort to answer each incoming call as it arrives. However, if your physician and his/her nurse are with another patient or out of the office, a message will be taken and your call returned as promptly as possible. If you consider your call to be an emergency, please notify the office staff and the physician or his/her nurse will be located immediately.
We tend to experience our highest call volumes on Monday’s and Friday’s. Therefore, if your phone call is regarding a non-illness related matter (such as school paperwork, immunization records, etc.) we suggest you call on other days of the week when our staff will be more able to help you in a timely manner.